Do you dream about creating a more sustainable future? Our client is motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, our client provides an end-to-end customer energy experience. They deliver personalized experiences that clients have now come to expect – improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are a B Corp, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our clients, environment, employees, and community.
What You Get to Do
As a Solution Architect, you will partner with the Product, Engineering, and Operations teams to drive the solution design, architecture, and high-level specifications for our most complex implementations. In this role, you will also work closely with Sales to map out the technical solution approach for bottom-of-funnel, high probability deals. You will be the go-to resource for client and internal stakeholders, providing insight on how our software works and what it can do. You will learn the software inside and out and will work with clients and developers to help grow our software in an environment with rapid deployments and constant innovation. Our Implementation team’s background includes technical project management and software implementation consulting. We hire proven rock stars in these fields, but we also make bets on promising up-and-comers that have demonstrated success in other fields or academia. This position is available in our Boston office.
Skills and experience are necessary, but we hire on value alignment first. If you feel you would be a good fit with us, still consider applying.
What you will contribute: Develop technical product expertise and establish credibility with clients as a trusted advisor and the font of all knowledge with respect to solutions and enterprise integration within the utility ecosystem. Drive the solution design, architecture, and high-level specifications for our most complex implementations Work closely with Sales to ensure proposed solutions are supportable, viable, and will meet the needs of the client Write Technical Engagement Documents to specify all aspects of deployment including data mapping, configuration, backend front end integration. Lead technical workshops with clients - develop and deliver content to guide the client through the solution, technical, and product feature options Work with the client to map data fields from their systems to data specifications Build out data dictionary Perform data gap analysis QA data to ensure it meets agreed-upon requirements Collaborate with Product Management and Engineering to ensure customer requirements are met Work with Product Management and Engineering to perform a feature gap analysis between our existing shipping product and client requirements to find and fill feature gaps Provide technical guidance to project managers on scope definition, deployment, integration, and configuration of new SaaS deployments for our utility clients Develop and define best practices for solution design Mentor junior team members on solution design and solution architecture Travel up to 20% What You Bring Strong alignment and passion for our values and mission 3-5 years as a technical project manager or solutions architect for large enterprise deployments, ideally SaaS B2B enterprise applications Proven ability to manage dynamics of client business and IT teams for successful projects Strong background in data integration, including knowledge of data model/database design concepts and working knowledge of SQL Experience with web integration including iframes, widgets, SSO Experience working with multiple groups, both internally and externally – clients, engineering, and product management teams. Professional and credible in front of clients. Excellent analytical and problem-solving skills, tenacity, and fortitude. Excellent written and oral communication skills. Excellent attention to detail. Curiosity about and commitment to technology, energy efficiency, and your potential. Bonus Points An understanding of the utility industry